Step 1
Confirm the animal
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
North-West Sydney · NSW 2121
Epping has leafy house blocks beside newer apartment buildings. Possum work therefore starts with a basic question: is the animal inside a private roof, inside common property or simply moving through the garden? Each answer leads to a different response.
Ask about same-day availability; appointment times depend on capacity and safe access.
On the ground in Epping
For houses, watch branches, fences and cables near the eaves. For units, check top-floor ceilings, balconies and landscaped common areas with the strata manager. Confirm the species from movement, droppings and entry marks before proofing.
Established houses may have several tiled roof levels. Apartments need controlled access to common areas. No opening should be sealed until the space has been checked for a possum and dependent young.
Give the property type and the exact time of the noise. Tell the team if the animal has been seen leaving. If capture is suggested, ask for the current NSW licence holder who will perform that part of the work. Apartment residents should also record whether the sound continues outside their ceiling line.
What happens next
Step 1
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Step 2
Do not install exclusion until the roof has been checked for dependent animals and other occupants.
Step 3
Use non-harmful exclusion where suitable. Any capture and release must be completed under a current NSW licence.
Step 4
After the roof is confirmed empty, close the identified access points so another possum cannot move in.
Step 5
A correctly positioned nest box can provide alternative shelter while allowing the possum to remain in its territory.
A healthy possum outdoors is part of the local environment. Roof entry is the property problem. Capture and release requires a current NSW licence. Call WIRES or Sydney Wildlife for an animal that looks sick, injured or orphaned.
Yes. Possums are protected under the Biodiversity Conservation Act 2016. Catching and releasing a possum requires a current licence and licence conditions apply.
Same-day inspection may be available depending on technician capacity and safe roof access. Phone to check the next appointment rather than relying on an unconfirmed response-time promise.
A possum or dependent young may still be inside. Sealing too early can trap an animal in the roof. The void must be checked and confirmed empty before permanent proofing.
Current NSW guidance says licensed handlers must release a possum after sunset, on the property where it was captured and within 150 metres of the capture point, against something it can immediately climb.
Not always. Branch management may reduce an obvious route, but possums also climb fences, posts and rough walls. Proofing should focus first on the building openings. Tree work needs a separate, safe assessment.
Call to describe the problem and confirm service-area and same-day availability.