Step 1
Confirm the animal
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
South-West Sydney · NSW 2190
Greenacre roof noise is often reported as a possum before anyone has checked for rats. Tiled roofs, attached awnings and patio additions suit both. The weight, pace and timing of the movement provide the first useful distinction.
Ask about same-day availability; appointment times depend on capacity and safe access.
On the ground in Greenacre
A possum tends to make slower thumps and may hiss or land heavily. Rats produce repeated scratching and gnawing. Check the join between the main roof and additions, along with branches and fence lines behind the property.
An awning or enclosed patio may hide the entry without connecting to the main manhole. The technician should explain which roof sections were inspected. Sealant or mesh should not be installed while the occupant remains uncertain.
Describe the sound in plain terms and give the time it starts. Mention gnawing, droppings or light scurrying because those signs may point to rodent control instead. Ask about same-day inspection availability without assuming same-day removal. Do not place more bait in the roof while the species is uncertain.
What happens next
Step 1
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Step 2
Do not install exclusion until the roof has been checked for dependent animals and other occupants.
Step 3
Use non-harmful exclusion where suitable. Any capture and release must be completed under a current NSW licence.
Step 4
After the roof is confirmed empty, close the identified access points so another possum cannot move in.
Step 5
A correctly positioned nest box can provide alternative shelter while allowing the possum to remain in its territory.
A healthy possum outdoors is part of the local environment. Roof entry is the property problem. Capture and release requires a current NSW licence. Call WIRES or Sydney Wildlife for an animal that looks sick, injured or orphaned.
Yes. Possums are protected under the Biodiversity Conservation Act 2016. Catching and releasing a possum requires a current licence and licence conditions apply.
Same-day inspection may be available depending on technician capacity and safe roof access. Phone to check the next appointment rather than relying on an unconfirmed response-time promise.
A possum or dependent young may still be inside. Sealing too early can trap an animal in the roof. The void must be checked and confirmed empty before permanent proofing.
Current NSW guidance says licensed handlers must release a possum after sunset, on the property where it was captured and within 150 metres of the capture point, against something it can immediately climb.
The treatment changes. Rat work focuses on population control and rodent entry points, while possum capture is regulated under wildlife law. Correct identification prevents the wrong opening from being sealed.
Call to describe the problem and confirm service-area and same-day availability.